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Currently working for the Bank of England I have been responsible for streamlining the decommissioning of obsolete server infrastructure by re-writing the process and automating manual tasks where applicable.

I am also responsible for maintaining the BAU server support SLA’s by resolving all issues raised by customers. I have also reduced over 100 tickets a month by automating parts of the patching process.

SME contact for Windows Server Environment 

Responsible for maintaining Windows Server 2008 – 2022 

Responsible for building client environments and automating repeatable tasks.

Subject matter expert in IBM BigFix which patched over 4000 windows servers every month to a high compliance rate. I also used BigFix in automation to push software and configurations to multiple servers at a time.

Proficient Python and Powershell scripting which automated a vast number of workloads to relieve multiple teams workloads.

The senior escalation point and advisor for all Windows Server related tasks and problems.

Subject Matter Expert in Group Policy.

Created a Web Front End API for server migration acceptance. The program checked 100 servers a minute saving a total of 15 hours per migration block.

Site Support Engineer, supporting multiple corporate companies across Lancashire.

Responsibilities include, all application and workstation support.

Machine builds.

The installation of hardware for infrastructure improvement.

Providing 1st, 2nd and 3rd line on site support.

Bespoke software support – Custom software that has been programmed for specific roles

2nd line Technician administering 10 primary and secondary schools across Lancashire.

Responsibilities from maintaining the servers to looking after end users.

Skills learned from this position

Windows Server 2008R2 – 2012R2 ADDSGroup Policy managementDNS ManagementDFS managementDHCP ManagementWDS deploymentWeb filtering (lightspeed web filter including active directory intergration)CAPTIA SIMS and Finance support. Lead in SIMS Remote Upgrade service that BTLSL provides.

• Responsibilities include, all application and workstation support.Blackberry enterprise server
• Supporting all blackberry’s and blackberry users.
• SCCM – Deployment of software either on a direct on the fly installation or scheduled installation.
• Bespoke software support – Custom software that has been programmed for specific roles.
• Lumension – Encrypted Media supportServer support (Windows sever 2003 and 2008) – restoring files, managing printer queues, Registry Fixes for remote support.
• Machine Rebuilds – which involves checking via Active Directory the permissions of a user to which applications they are to have installed.
• Remote support – Supporting the remote service for users who access networks via VPN (GTS2 Expert)

• Tier One – Password support which includes verification of users, changes in Active Directory unlock and resets), Remote support of Windows XP and support of applications. Solve problems independently and assisting colleagues when required
• Server support (Windows sever 2003 and 2008) – restoring files, managing printer queues, Registry Fixes for remote support
• Machine Rebuilds – which involves checking via Active Directory the permissions of a user to which applications they are to have installed.
• Remote support – Supporting the remote service for users who access networks via VPN (GTS2 Expert)